Refund

Refund of unused funds

You can request a refund of unused funds from the billing system balance at any time. To do this, you need to create a ticket in your personal dashboard or send an email to support@rifty.org with the appropriate subject. If a partial refund is required, don't forget to specify the amount. Partial refunds for amounts less than 10 EUR are not processed; in this case, you can only request a full refund.

The application is reviewed within 5 business days.

Service cancellation

In case of complete inoperability for more than 72 consecutive hours of an automatically issued service, you have the right to request cancellation with a refund. To do this, go to the page of the required service in your personal dashboard and create a ticket with the appropriate subject. You can request cancellation within three days from the date of service ordering.

The application is reviewed within 2 business days. After approval, the service will be cancelled and funds will be credited to the billing system balance.

Other cases

If a situation has occurred that requires a refund in any form, you can contact us through a ticket in your personal dashboard or by email at support@rifty.org for individual consideration. However, in this case there are no established review deadlines.

Refund methods

If payment was made through PayPal or from a bank card, a refund to the used payment method is possible if there is technical capability on the part of the payment gateway through which the payment was made.

In any case, a refund in cryptocurrency is possible. For details, check with support or the chat on the website.